SHIPPING & RETURNS

RETURN POLICY

For hygiene and safety reasons, we do not support 7-day no-reason returns on intimate items such as lingerie, bodysuits, or nightwear. We do not accept returns or exchanges unless the item is faulty. All Rose Peach items undergo strict quality control prior to dispatch.

If you receive a defective product, please contact our customer service at rosepeach@outlook.com within 24 hours of delivery (based on the courier's delivery confirmation).

To qualify for a replacement or refund due to a defect:

  • The product must be unworn, unused, and in its original packaging.

  • All labels and hygiene stickers must remain attached.

  • Please include clear photos of the fault and your order number in your email.

SHIPPING INFORMATION

We ship from the UK, Monday to Saturday. Orders placed before 6PM (UK Time) will be dispatched the same business day. Orders placed after 6PM will be shipped the next working day.

UK DELIVERY OPTIONS:

  • Royal Mail 48 (2–3 Business Days): £3.99

  • Royal Mail 24 (Next Business Day): £4.99

  • Royal Mail Special Guaranteed Next Day: £13.45

EUROPEAN DELIVERY:

  • International Tracked (5–7 Business Days): £10.99

Please note: We do not ship on bank holidays.

DISCREET PACKAGING

Your privacy is our priority. All Rose Peach orders are shipped in plain, unbranded pink mailing bags with no external labels indicating the contents or our brand name. You can shop confidently, knowing your order is treated with the utmost discretion.

DELIVERY ISSUES & TRACKING

  • Tracking numbers will be provided once your order is shipped.

If your parcel hasn't arrived within 10 working days, please contact us at rosepeach@outlook.com for assistance.

ADDRESS ACCURACY

Please ensure all delivery details are entered accurately. Any orders returned due to incorrect or incomplete addresses will incur a re-delivery charge, which must be paid by the customer.